Cutting Through the Confusion: Contact Center as a Service (CCaaS)
The global contact center software market is expected to grow to nearly $50B by 2025. (Grand View Research)
Find the best CCaaS vendor for your customers' unique needs with the most robust CCaaS comparison guide available.
Global end-user spending on unified communications will grow at a 3% CAGR through 2021, reaching roughly $44 billion by 2021. (Gartner)
Our Solutions Engineers reviewed the leading vendors and platforms on the market from 8x8, CallTower, Evolve IP, Five9, Mitel, NICE inContact, RingCentral, Talkdesk, Vonage, and West IP Communications. Comparisons were done on features and functionality including:
- Key application integrations
- Omnichannel capabilities
- Geographic Focus
- Advanced Features
Remember, even organizations without a true “contact center” are prime candidates for cloud contact center services.
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